FAQs

Below is a list of frequently asked questions, if you have any questions that you do not see in the list feel free to contact us.

* Bounce House, Moon Bounce, Jump House, Jumper Bounce House, Bouncers, Space Walks and Moon Jumps are all in reference to the Moonwalks here at Mutton Party Rental and Event Planning. This information pertains to all the Interactive Inflatables and Moonwalks. 

When should I make my rental reservation?

As soon as possible.  All rental items are available on a first come, first served basis and quantities are finite.  Until we have your reservation in our system complete with signature and 50% deposit, items cannot be held for you. You can view our policies here.

How do I reserve my rental items?

In order to reserve, you will need to work with one of our dedicated event specialists either over the phone, via email, or in person and they will assist you in making a reservation. To establish a customer file in our system, we will require your driver’s license number, and current contact information.  To make a reservation we require a 50% deposit and a current credit card to remain on file for the duration of your rental. You can view our policies here.

What is your cancellation policy?

Your 50% deposit is non-refundable and non-transferable. We have promised these items to you and have turned away other rentals for your date. If you must cancel, we will happily refund any amount you have paid over the non-refundable 50% until the week of your event. You can view our policies here.

How and when do I pay?

In order to make a reservation, we require a 50% deposit on your rental. These deposits are non transferable and non refundable.  The balance is due two weeks prior to the event - don't worry, we will provide courtesy reminders as your event approaches.  Reservations made within two weeks of your event do require payment in full.  Payments can be made a number of ways.  We accept major credit cards, checks, and cash, as well as ACH deposits from our corporate clientele.  Payments can be made over the phone, in person, or via mail or email.  Our event specialists are happy to help you through this process. You can view our policies here.

I'd like to have my rental items delivered and picked up. How will I know when you will arrive?

If you have timing preferences for your delivery order, our event specialists will work through your needs at reservation.  When reserving, we do require a broad window of time for routing purposes - any time frame more narrow than 4 hours may incur additional fees.  Once you've agreed to a day or time frame for delivery, we get to work scheduling.  When your event week has arrived, we will call to confirm everything on your order and provide a two hour delivery window - so that you'll know when to expect our professional installers to arrive. You can view our policies here.

Call us today!

Our dedicated team of event specialists would be happy to assist you in any way they can! Give us a call today.